18:00 Commissioned new DoS filtering service, and updated network routing to mitigate future attacks. Read more about his on our blog.
10:00 All users should now be able to connect to their sites – if you are having any issues today please do let our tech team know via support.krystal.co.uk. Once again we are incredibly grateful for the support & patience shown by everyone affected.
22:50 The force of tonights attack meant we saw over 720 million packets – a very large attack. Our tech team are working to mitigate this now.
22:20 Unfortunately another network attack looks to have just started again. We are putting in place DDoS filtering across the network.
21:00 Traffic to all servers has now been steady for a few hours but filtering still remains in place on Ordos. We will continue to monitor Ordos and will update once we can safely remove any protection in place. Please be advised this isn’t affecting website traffic to Ordos however some controls like accessing cPanel may still be interrupted for some time.
20:20 Traffic to Ordos has resumed however some filtering is still in place. We have been advised that the majority of the internet can now view sites hosted on Ordos. If you have any further issues connecting please bear with us whilst we organise the final filtering removals.
20:10 Service for Thar has fully resumed – if any clients on Thar are having issues connecting please let our tech team know.
20:00 We have requested the removal of the filters on Ordos & Thar – these should be removed ASAP now – again we apologise for the frustration this has caused and we appreciate the patience our clients have shown today through the disruption caused by these attacks.
16:50 – Currently due to the DDoS attacks on our infrastructure today we still have DDoS filters on Thar & Ordos to carry on the mitigation of the attacks. We expect this to be amended at around 17:30 -18:00 – however we are constantly monitoring so this might be sooner – and will be done as soon as is possible.
Once again we want to thank all of our clients for their support & patience during todays attacks.
14:50 We are continuing to monitor the situation – if any one has any further connection issues please let our technical team know – thank you again for your patience today.
14:10 We are continuing to suffer a heavy attack. The nature of a Distributed Denial of Service attack makes it impossible for us to tackle the problem by blocking individual attacking hosts. The hosts involved in the attack may include infected home computers, wifi routers, or any other device which can be controlled as part of a modern botnet. This kind of attack took Apple’s store down yesterday, to give some idea of how difficult it is to counteract such an attack. We cannot describe in any great detail the effect of the issue on our network, and that of our data carriers for security reasons – suffice to say the problem is large enough to be causing concern outside of Krystal. We are currently working hard with our partners to mitigate the attack, which is of an order of magnitude greater than any we have previously experienced.
Rest assured, we are all feeling incredibly sore, and we know exactly how much this is damaging our business, and yours. We will not rest until we have upped our game considerably to deal with attacks of this size in future. As soon as we have more solid information we will update again, but for now, the situation is very dynamic, and service availability continues to be affected.
Customer can expect email delivery (inbound) to be delayed, although mail should arrive eventually from the sender’s mail hosts once normal service is restored. It should also be made clear that this attack is intended to saturate/flood our network with rubbish in an attempt to prevent bone-fide traffic. This attack is not a security risk.
13:45 Unfortunately another network attack looks to have just started again. Once again we appreciate the frustration this is causing our clients and we are working to resolve ASAP.
11:40 Things are returning to normal here – we would like to take this opportunity to thank our clients for their patience this morning – we appreciate fully the frustration of these network attacks and we are currently in talks with our service provider regarding this.
10:45 We are currently investigating another attack on our network – we apologise for the disruption during this time and thank you again for your patience.
10:00 We have mitigated the attack and regular service should now be returning. We thank you for your patience whilst we resolved this.
09.45 We are currently investigating what appears to be a network attack. Our technical team are working to mitigate this as quickly as possible. We apologise for the disruption during this time and thank you for your patience whilst we resolve this.