As previously communicated (In October, December and this week) the hardware migration of Artemis is starting at 5pm on the 10th of January.
This is scheduled to take up to 10 hours. All emails sent to you will be held by StriKe and forwarded after the move – no email will be lost.
Thank you for your patience during these essential works.
We will keep this posted updated, please check back.
[17:31] – Old Artemis has been disabled
[20-:58] – Work continues on the migration
[21:58] – Almost all of the databases and bare accounts have been moved over, we will be starting moving the /home partition in the next 30 minutes.
[22:49] – /home directories are now syncing.
[00:04] – /home still syncing
[01:34] – /home is synced, we are now configuring services.
[02:15] – Artemis MK2 is online and serving!
If you are having any problems with your website then it’s almost certainly due to the upgrade from php5.2 to php 5.3.
Please investigate the error_log file inside your public_html directory. If you are till having problems then please contact support.
Update: January 11th
We are aware of an issue to clients outgoing mail servers. We are currently in the process of resolving this.
If you are experiencing any problems of this nature then please submit a ticket.
Update: January 11th 12.20pm – All email issues should now be resolved.
Is this why I have no email?
Yes, your e-mail will be held by our mail cluster and delivered later.
Is this also why my website is not there. I’m guessing yuss.
If you are on Artemis, then yes
If you haven’t seen any of the e-mails about it over the last few months then you need to login to your client account and make sure your e-mail is current!
We can receive email OK as of now (09:45, Friday) but cannot send using Thunderbird client or Horde webmail – error 451
Hello Dave,
This should now be resolved, can you confrirm please?
Yes, it’s now working just fine in both regards. Thank you. Our website was down for a time last night as you suggested it would be but it all seemed OK later. Congratulations on a pretty smooth system overhaul!
Hi, two of my add-on domains (on artemis) are unable to receive email since the migration. They can send email through webmail, and all other add-on domains on the same package work fine. Any thoughts? Can’t get on support site to submit a ticket. Thanks.
Hello Matt,
I think you’ve been blocked by the firewall for attempting to collect your email from mail.krystal.co.uk
I’ve now flushed the firewall, can you confirm you can get to http://www.krystal.info? If you can please submit a ticket with the addon domains and let us know what mail settings you’re trying to us.
Thanks