At around 23:40 we became aware of an issue on Ares.
23:51 Rebooting the machine highlighted it was of a more serious nature. 3 Techs are currently investigating.
01:21 There seems to be some damage to the operating system, possibly as a result of the reboot.
02:27 Ceres, another server, has also started showing the the same symptoms and we believe that a buggy update of critical software has caused the issue. We’re in talks with the relevant suppliers.
04:07 The update seems to have erroneously altered permissions on a number of critical files. An engineer is currently manually checking and restoring them
05:18 Both machines are now back up!
It is of course our aim to get these servers back up and running as quickly as possible. Thank you for your patience.