Affected services:

  • Spam Filtering Service

MailChannels - Outbound Email Delays / Bounces

Opened on Wednesday 17th November 2021, last updated

Resolved — We haven't seen any further problems and as such, this status has been closed.

Posted by Krystal

Monitoring — Unfortunately, our outbound spam filtering partner, MailChannels, have experienced an issue with part of their infrastructure. This has resulted in delayed emails and in some cases, emails bouncing back with a "lost connection" error message. They believe the underlying issue has now been resolved but there may be some additional residual impact with delays and bounces from emails sent previously. Any messages which have bounced will need to be resent. If you continue to see further issues for messages sent after 9PM UK, Wednesday 17th of November 2021, please get in contact with our team. We are sorry for any inconvenience caused.

Posted by Krystal