Affected services:

  • Shared Hosting

Service Outage - Boron

Opened on Wednesday 27th October 2021, last updated

Resolved — We can now confirm the array has rebuilt without issue and the system is now fully stable.

Posted by Krystal

Monitoring — The failed SSD has now been replaced and the RAID array is rebuilding. We will provide an update in the morning once the rebuild has been completed and we're happy there are no further issues.

Posted by Krystal

Identified — We've identified the cause of the outage as a failed SSD which caused a system wide lockup. Boron is now back online and our on-site team are in the process of replacing the failed SSD. As our servers utilise RAID, no data loss has been caused as a result of this failure. We will provide a further update once the SSD has been replaced.

Posted by Krystal

Investigating — We are continuing to investigate the cause of this outage and currently have on-site engineers hands on with the physical hardware. We will provide further updates as soon as possible.

Posted by Krystal

Investigating — We are investigating a service outage with our Boron server and will provide updates shortly.

Posted by Krystal