Krystal Network Status

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Scheduled Maintenance
Billing/Support Portal Scheduled Maintenance - Tuesday 20th November 2018 23:30:00

Starting at 23:30 on Tuesday 20th November we will be upgrading the systems hosting our billing/support portal and public website. During the maintenance window clients will be unable to access both the client area and our website. This maintenance will not cause any disruption to user websites and will completed as quickly as possible.

Sahara Scheduled Maintenance - Thursday 22nd November 2018 23:30:00

On the evening of the 23rd of November we will be carrying out maintenance on our Sahara server which will unfortunately involve a short outage of service. This maintenance will involve a relocation of the system's physical hardware as part of our continued efforts to improve our service and will see the server relocated to our 100% green-powered Netwise House facility. The "at-risk" window for this migration is between 11:30pm on the evening of the 22nd and 3am on the morning of the 23rd, however within this window we expect service to be unavailable for less than 60 minutes.

During the outage period all web, database and email access to your service will be unavailable, however inbound emails sent to you during the outage will be queued at our anti-spam filters for delivery once the relocation has completed. Apologies for the disruption caused by this. If this is going to adversely affect you in anyway then please reach out to our support team and we can look to relocate your service to another machine.

18th November 2018

No incidents reported

17th November 2018

No incidents reported

16th November 2018
Sahara Issues (2 days ago)

04:20 : We are currently investigating an issue affecting customers on our server Sahara. We will update this status once we have any further updates.

05:00 : We are still investigating the issue on Sahara which is affecting customers websites.

05:12 : We have resolved the issue on Sahara and all customers websites should be working correctly now. Apologies for any inconvenience caused.

15th November 2018

No incidents reported

14th November 2018
Nominet maintenance (4 days ago)

Nominet are carrying out maintenance which may impact registry requests such as domain registrations, transfer requests, whois lookups. This is expected to be complete by 9pm GMT

Issue with sites not loading on Haumea (4 days ago)

We're aware of an issue with sites on Haumea not loading/showing 404 errors at present. We're working to get this resolved and will update shortly.

Update 12:25 This has now been resolved and sites should be loading normally.

13th November 2018

No incidents reported

12th November 2018

No incidents reported

Previous Week

Server Status

  • Axiom
  • DNS Cluster
  • Spam Experts Mail Cluster
  • Archimedes
  • Demeter
  • Dionysus
  • Hera
  • Hermes
  • Hestia
  • Poseidon
  • Zeus
  • Aphrodite
  • Apollo
  • Ares
  • Artemis
  • Athena
  • Atacama
  • Mojave
  • Ordos
  • Gobi
  • Kalahari
  • Sahara
  • Thar
  • Victoria
  • Orcus
  • Ceres
  • Eris
  • Pluto
  • Sedna
  • Varuna
  • Haumea
  • Ixion
  • Onyx Compute Servers
  • Onyx Database Servers
  • Onyx Mail Server - mail01