Both BT and Plusnet are experiencing connectivity issues meaning some Krystal clients are unable to access their services with us. The issues though are directly with BT & Plusnet and all Krystal services are operating as usual. If you are with either provider and experiencing issues please check their service status pages here:
We have had reports from some customers that BT’s call centre are advising that there are no service issues at their end however as their status page above shows this is incorrect, and they are experiencing wide-ranging service issues this morning.
From what details BT / Plusnet have provided the issue they’re seeing is a routing failure at one of their connectivity suppliers which means that BT/Plusnet customers will not be seeing a total service failure and some websites will still work correctly, though many others (including those hosted with us) will not.
This website indicates the scale of the problems: