Krystal Service Status

Clear communication throughout service affecting events


Some systems are experiencing issues
  • Core Services

    Operational

  • Axiom
    Operational
  • DNS Cluster
    Operational
  • Spam Experts Mail Cluster
    Operational
  • Cloud Hosting

    Operational

  • Demeter
    Operational
  • Dionysus
    Operational
  • Elysium
    Operational
  • Hera
    Operational
  • Hermes
    Operational
  • Hestia
    Operational
  • Olympus
    Operational
  • Posiedon
    Operational
  • Valhalla
    Operational
  • Zeus
    Operational
  • Aphrodite
    Operational
  • Apollo
    Operational
  • Ares
    Operational
  • Artemis
    Operational
  • Athena
    Operational
  • Business Hosting

    Operational

  • MachOne
    Operational
  • Mojave
    Operational
  • Ordos
    Operational
  • Gobi
    Operational
  • Kalahari
    Operational
  • Sahara
    Operational
  • Thar
    Operational
  • Victoria
    Operational
  • Reseller Hosting

    Operational

  • Orcus
    Operational
  • Ceres
    Operational
  • Eris
    Operational
  • Pluto
    Operational
  • Sedna
    Operational
  • Varuna
    Operational


25th May 2017

No incidents reported

24th May 2017

No incidents reported

23rd May 2017

No incidents reported

22nd May 2017

No incidents reported

21st May 2017

No incidents reported

20th May 2017

No incidents reported

19th May 2017

We're aware of issues with connectivity to our Pluto reseller server. Our team are working on this and we'll update shortly.

Update 13:05 - The issue has been resolved and sites should now be resolving. We'll continue to monitor through the day.

Update 16:58 - We have had to force a restart of Pluto to apply a kernel fix, of which the machine/services are now starting up - We will continue to monitoring this server.

Update 17:20 - There were problems applying the patches, however, thankfully this has now been applied and a stable service should resume. We thank you for your patience and understanding whilst this emergency maintenance was carried out.

9:15am – We have been made aware by some clients using Virgin Media's broadband service that they are unable to connect to some Krystal services. After investigating we have found Virgin are having connectivity issues which aren’t related to our hosting.

9:55am - This now appears to be affecting internet traffic more widely - we're continuing to investigate the issue.

10:15am - After further investigation the issue falls in the hands of Let's Encrypt. It only appears Let's Encrypt secured domains over SSL are those affected, and Let's Encrypt are currently investigating this.

http://letsencrypt.status.io/

We are working with Let's Encrypt and reviewing the situation to ensure that this gets resolved as soon as possible.

11:20am - We've put a fix in place our end to bypass the problematic element of the SSL connection process whilst we wait for LetsEncrypt to resolve the issue at their end, and sites should now be coming back online - please ensure you clear your cache to force a new connection. Will monitor for further issues. Note that where you have elements within your site connecting to external SSL-based services, these may still be having issues.

1:05pm - LetsEncrypt have indicated on their status page that they expect the underlying issue (which is still affecting SSL issuance and renewal on our servers) to be resolved shortly.

3:00pm - LetsEncrypt have now confirmed that the underlying issue has been corrected and they are monitoring services.