RESOLVED Sahara connectivity issues

08:15 – We are currently investigating an issue with Sahara – please bear with us whilst we get this fully resolved. We sincerely apologise and thank you for your patience during this time.

9:16 – Running Apache upgrade on Sahara to fix PHP errors.

9:21 – Websites are now loading – some sites may still display errors.

10:15 – Running upgrades on Sahara as we’re still seeing errors.

10:17 Sahara being rebooted to finalise upgrades.

10.40 We are temporarily blocking web traffic to Sahara whilst we run one last update. Thank you for your patience during this time.

11.15 Sahara is now serving requests as per usual – if you are still having any issues please do let our technical team know. Thank you for your patience this morning whilst we resolved this.

Olympus Connectivity Issue

13.30 We have now resolved this issue and all sites are now functioning correctly.

13.15 We are currently investigating an issue with Olympus which is affecting connectivity.

Please bear with us whilst we resolve this and thank you for your patience during this time.

Apollo – Scheduled Hardware Upgrade

05:15 Data synchronisation is almost complete. Services on apollo.krystal.co.uk have been temporarily stopped during the upgrade of hardware.

05:50 The new apollo server is online and responding normally. Customers with transactional websites can now switch back into production mode.

RESOLVED : Zeus PHP Issue

12:20 All users on Zeus should now be able to view and access their sites. If you notice any errors from now please let our technical team know via support.krystal.co.uk.

12.15 The majority of sites using PHP are now working correctly. There are a handful of users using older PHP versions that we are still working to fix.

11.25 We are still working on resolving the issue with PHP – this is affecting some clients on Zeus at present and we sincerely apologise. We are hoping to have this resolved in the next hour – but will keep updating the status page. We appreciate the disruption this is causing some clients and are working to resolve this as quickly as possible.

10.40 Some users on Zeus are experiencing a PHP error on their sites. We are currently investigating this and hope to have this resolved ASAP. We thank you for your patience during this time.

Pluto Server Issue

13:00 We are currently investigating an issue with Pluto at present that is affecting the usual service. Please bear with us whilst we work to resolve this. Thank you for your patience.

14:10: Access to the system has been restored as of approximately 13:55, if you’re still seeing issues of any kind please let us know.

Olympus – Scheduled Hardware Upgrade

06:30 – Account data is still synchronising with new server. Estimate completion of this stage by 07:20. At that time, services will become unavailable for a time while hardware is switched over.

07:30 – Hardware has now been switched over – services are now available once more.

Network connection issues

12:45 Network issues now resolved and everything has returned to normal. Thank you for your patience during that brief disruption.

12.35 : We are currently investigating an issue affecting connectivity to our network. Please bear with us – our network administrators are working to have this resolved ASAP.

Please accept our sincere apologies.

Aphrodite Scheduled Migration/Upgrade

05:30 Initial account copies have been completed – final home directory taking place. Mail and web services will shortly be halted while hardware is changed over.

06:50 The server is currently down, hardware being swapped.

07:05 All cPanel services are available again. Customers with transactional websites can return them to production mode.

Eris Scheduled Migration/Upgrade

06:00 Overnight we have encountered difficulty in migrating accounts from the old eris.uksrv.co.uk server to the new one. This has delayed our work by a couple of hours. We are currently migrating accounts to the new hardware, so all transactional websites should remain in maintenance mode to avoid losing recent database updates when the new server is activated.

08:00 We are about to commence the final synchronisation of home directories before swapping the servers. We apologise that this will almost certainly now impinge into the working day.

08:50 We are now in the process of shutting down services on the old server in order to prepare for replacement – web/email/database services will shortly become unavailable.

11:10 Services have been stopped while the hardware is swapped over

11:38 The new server is up and accepting connections – customers can now take any critical websites out of maintenance mode.

Krystal Website and Client Area Maintenance

At some point today the main Krystal website and client area will become unavailable for a short period while essential work is carried out. We will update this page again as the work progresses.

10:30 The client area was down for maintenance for around 20 minutes. Customers should now find client area access is available again.

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