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Krystal Network Status

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Announcements

Scheduled Maintenance
Billing/Support Portal Scheduled Maintenance - Tuesday 20th November 2018 23:30:00

Starting at 23:30 on Tuesday 20th November we will be upgrading the systems hosting our billing/support portal and public website. During the maintenance window clients will be unable to access both the client area and our website. This maintenance will not cause any disruption to user websites and will completed as quickly as possible.

Sahara Scheduled Maintenance - Thursday 22nd November 2018 23:30:00

On the evening of the 23rd of November we will be carrying out maintenance on our Sahara server which will unfortunately involve a short outage of service. This maintenance will involve a relocation of the system's physical hardware as part of our continued efforts to improve our service and will see the server relocated to our 100% green-powered Netwise House facility. The "at-risk" window for this migration is between 11:30pm on the evening of the 22nd and 3am on the morning of the 23rd, however within this window we expect service to be unavailable for less than 60 minutes.

During the outage period all web, database and email access to your service will be unavailable, however inbound emails sent to you during the outage will be queued at our anti-spam filters for delivery once the relocation has completed. Apologies for the disruption caused by this. If this is going to adversely affect you in anyway then please reach out to our support team and we can look to relocate your service to another machine.

6th July 2018
Poseidon - Emergency Maintenance 07/07/2018 00:30-01:30 (4 months ago)

We need to upgrade some core operating system components on Poseidon which will require a restart of the node to apply. The time allotted for this is 00:30-01:30, however, we expect no more than 5 minutes downtime within this maintenance slot.

We'll update once the update/restart has successfully completed.

00:46 - This work has completed without incident, we thank you for your patience during this maintenance period.


5th July 2018

No incidents reported


4th July 2018
Connectivity issues to Krystal.co.uk (4 months ago)

We're investigating connectivity issues to our website (krystal.co.uk) and client area at present. Client sites are unaffected by this and will be working normally.

Update @ 10:00AM - We are still working on the connectivity issues on our core server and we apologise for any disruption caused by this.

Update @ 10:20AM - Services are now returning to normal and users should now have access to our website again and user client areas.


3rd July 2018

No incidents reported


2nd July 2018

No incidents reported


1st July 2018

No incidents reported


30th June 2018

No incidents reported


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Server Status

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