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Scheduled Maintenance
Haumea - MySQL upgrade - Friday 24th May 2019 06:00:00

User of haumea.uksrv.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Sahara - MySQL upgrade - Monday 3rd June 2019 06:00:00

User of sahara.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Gobi - MySQL upgrade - Monday 3rd June 2019 07:00:00

User of gobi.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Kalahari - MySQL upgrade - Tuesday 4th June 2019 06:00:00

User of kalahari.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Victoria - MySQL upgrade - Tuesday 4th June 2019 07:00:00

User of victoria.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Thar - MySQL upgrade - Wednesday 5th June 2019 06:00:00

User of thar.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Mojave - MySQL upgrade - Wednesday 5th June 2019 07:00:00

User of mojave.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Ordos - MySQL upgrade - Thursday 6th June 2019 06:00:00

User of ordos.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Atacama - MySQL upgrade - Thursday 6th June 2019 07:00:00

User of atacama.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

6th December 2018
Business servers scheduled maintenance (5 months ago)
, scheduled 5 months ago

Update 02:09 - Maintenance has been completed on Gobi, Mojave, Ordos and Atacama, access to these systems has now been restored. All maintenance has now been completed.

Update 01:20 - Gobi, Mojave, Ordos and Atacama have been taken offline and their maintenance is underway, we estimate the systems will be offline for approximately 45 minutes.

Update 00:50 - Maintenance has been completed on Victoria, Thar and Kalahari, access to these systems has now been restored.

Update 00:15 - Victoria, Thar and Kalahari have been taken offline and their maintenance is underway, we estimate the systems will be offline for approximately 45 minutes.

On the evening of the 6th of December we will be carrying out maintenance on the following servers:

Victoria

Thar

Kalahari

Gobi

Mojave

Ordos

Atacama

This will unfortunately involve a short service outage. This maintenance will involve a relocation of each system's physical hardware as part of our continued efforts to improve our service and will see the servers relocated to our 100% green-powered Netwise House facility. The "at-risk" window for this migration is between 11:30pm on the evening of the 22nd and 5am on the morning of the 23rd, however within this window we expect service for each system to be unavailable for less than 60 minutes.

During the outage period all web, database and email access to your service will be unavailable, however inbound emails sent to you during the outage will be queued at our anti-spam filters for delivery once the relocation has completed. Apologies for the disruption caused by this. If this is going to adversely affect you in any way then please reach out to our support team and we can look to relocate your service to another machine.


5th December 2018

No incidents reported


4th December 2018

No incidents reported


3rd December 2018

No incidents reported


2nd December 2018

No incidents reported


1st December 2018

No incidents reported


30th November 2018

No incidents reported


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