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Scheduled Maintenance
Haumea - MySQL upgrade - Friday 24th May 2019 06:00:00

User of haumea.uksrv.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Sahara - MySQL upgrade - Monday 3rd June 2019 06:00:00

User of sahara.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Gobi - MySQL upgrade - Monday 3rd June 2019 07:00:00

User of gobi.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Kalahari - MySQL upgrade - Tuesday 4th June 2019 06:00:00

User of kalahari.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Victoria - MySQL upgrade - Tuesday 4th June 2019 07:00:00

User of victoria.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Thar - MySQL upgrade - Wednesday 5th June 2019 06:00:00

User of thar.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Mojave - MySQL upgrade - Wednesday 5th June 2019 07:00:00

User of mojave.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Ordos - MySQL upgrade - Thursday 6th June 2019 06:00:00

User of ordos.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

Atacama - MySQL upgrade - Thursday 6th June 2019 07:00:00

User of atacama.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

22nd May 2019
Eris - MySQL upgrade (1 day ago)
, scheduled 1 day ago

User of eris.uksrv.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:05 MySQL upgrades have begun. Access will be disrupted for brief period while the service is restarted. 06:50 MySQL/MariaDB upgrade to 10.2 is now complete. Thank you for your patience.


21st May 2019
Ceres - MySQL upgrade (2 days ago)
, scheduled 2 days ago

User of ceres.uksrv.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

07:00 Upgrade work is beginning on time - Access to MySQL will be intermittent. 07:40 Due to unforseen issues, the final stages of the upgrade have been delayed and are starting now. Access will be intermittent while these are carried out. 07:55 Final stages of upgrade taking place - brief disruption to service imminent. 08:05 MySQL/MariaDB upgrade to 10.2 now complete. Thank you for your patience.

Pluto - MySQL upgrade (2 days ago)
, scheduled 2 days ago

User of pluto.uksrv.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:00 Upgrade work has begin - access to MySQL will be intermittent while upgrades take place. 07:00 Upgrade has completed to MySQL/MariaDB 10.2 - Thank you for your patience.


20th May 2019
Athena - MySQL upgrade (3 days ago)
, scheduled 3 days ago

User of athena.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

07:10 MySQL upgrade commencing - service will be intermittent while binaries are being upgraded 07:47 Final binary upgrades taking place 08:00 MySQL (MariaDB) have now been upgraded to 10.2 - Thank you for your patience

Ares - MySQL (3 days ago)
, scheduled 3 days ago

User of ares.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:00 MySQL will be unavailable intermittently while binaries are upgraded

06:45 Final stage of upgrades in progress

06:55 Work is now complete - MySQL (MariaDB) is now upgraded to 10.2 - Thank you for your patience


17th May 2019
Zeus - MySQL upgrade (6 days ago)
, scheduled 6 days ago

User of zeus.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

07:35 Due to issues during the upgrade, the final stages have been delayed, and are now in progress. MySQL Access will be disrupted for a few minutes shortly. 07:45 MySQL (MariaDB) upgrade to 10.2 is now complete. Thank you for your patience.


16th May 2019
Dionysus - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of dionysus.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

07:00 MySQL is unavailable while upgrades take place 07:55 MySQL (MariaDB) upgrade to 10.2 is complete. Thank you for your patience.

Poseidon - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of poseidon.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:00 MySQL is unavailable while upgrade takes place. 06:50 All upgrades are complete - MariaDB 10.2 is now functioning normally.


15th May 2019
Artemis - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of artemis.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

07:00 MySQL Upgrade in process - access will be intermittent. 07:55 Upgrade delayed - MySQL accessible for time being. 09:21 Upgrade to 10.2 taking place - intermittent disruption imminent.

We apologise for the time taken to undertake this work. Previous issues have been resolved, and we expect the work to complete in the next 30 minutes.

09:33 Final binaries now being installed. 09:35 Upgrade completed to 10.2 - thank you for your patience.

Hestia - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of hestia.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:45 Due to unforeseen issues, the upgrade has been delayed and is now in progress 07:00 MySQL Upgrade in process - access will be intermittent 07:55 Work complete - service available.


14th May 2019
Hermes - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of hermes.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:00 The MySQL service has been disabled 06:40 Data sync complete - Upgrading Binaries and dependencies 07:00 First incremental upgrade still in progress 07:05 MySQL available temporarily while tables are upgraded 07:35 Upgrading binaries to 10.2 - access halted 07:40 MySQL available temporarily while tables are upgraded 07:50 Final stage - Cloudlinux components installation - disruption while restart in next few minutes 08:00 MySQL/MariaDB has been upgraded from 10.0 to 10.2 - Service is now fully available

Thank you for your patience!


13th May 2019
Demeter - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of demeter.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

07:10 MySQL upgrades taking place - Access unavailable. 07:40 Databases still being upgraded 08:05 Final stage now in progress 08:10 Work completed - Access restored

Apollo - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of apollo.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:35 The upgrade has started - MySQL currently unavailable 06:50 Final upgrade stages in progress 06:56 Upgrade to 10.2 complete


10th May 2019
Hera - MySQL upgrade (1 week ago)
, scheduled 1 week ago

User of hera.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:00 The upgrade process began 06:25 Access is currently unavailable while binaries are being updated 06:45 The work is complete


9th May 2019
Aphrodite - MySQL upgrade (2 weeks ago)
, scheduled 2 weeks ago

User of aphrodite.krystal.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete. Updates will be posted here as the work progresses.

06:20 the main upgrade process has begun... MySQL is currently offline. 06:40 The upgrade has almost completed. 06:45 The work was complete and MySQL was available to users.


8th May 2019

No incidents reported


7th May 2019
Karoo Scheduled Maintenance (2 weeks ago)
, scheduled 2 weeks ago

Due to some failed Memory being detected, we are scheduling a maintenance window for us to replace the failed memory in the server. This maintenance will only take a few minutes to complete so the planned length of time for this outage will be 10 minutes. Do note that there is the possibility for the work to take longer however we will update the status page once the work is completed.

Update @ 10:03PM - The server is powering down now, we will update the status once the work is completed.

Update @ 10:10PM - The work is completed and the server is booting back up, we will provide a final update once the boot cycle has completed.

Update @ 10:17PM - The server is now back online. Apologies for any disruption caused.


6th May 2019

No incidents reported


5th May 2019
Archimedes Connectivity Issues (2 weeks ago)

We've identified an issue causing intermittent connectivity to Archimedes, we're working to fix this and will update as soon as we can.

Update 17:20 - We have identified a hardware fault on the server and emergency work is due to be undertaken shortly. The server is expected to be offline for around 15 minutes. We will update as the server goes offline and comes back online.

Update 17:54 - Server has gone offline for maintenance.

Update 18:14 - Server is coming back online - Issue will remain open until we have confirmed the outstanding issue is resolved.

Update 18:18 - This issue is now resolved.


4th May 2019

No incidents reported


3rd May 2019

No incidents reported


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