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19th June 2019
Blue Earth - Email Issues (5 months ago)

Customers using the Blue Earth platform may currently be noticing issues with their email functionality.

This is currently being investigated and we hope to provide an update shortly.

11:42 - We believe this issue to now be resolved. We will monitor for further issues.

18th June 2019

No incidents reported

17th June 2019 Maintenance (5 months ago)
, scheduled 5 months ago

Due to technical issues with our website builder we are scheduling a maintenance window between 17/06/2019 22:00 and 18/06/2019 10:00 to allow us to update our website builder across all servers. As a result, builder access will be restricted during this time however all websites will be unaffected and builder access will be restored as soon as the maintenance is completed.

Update @ 9:55AM - The work is now completed and the builder is accessible once against from within cPanel.

16th June 2019
VPS Connectivity Issues (5 months ago)

11:27 - We are currently investigating VPS connectivity issues that may reject connections and pings.

11:35 - We are now in the progress of rebooting the affected hypervisor

11:45 - The reboot is now complete and services appear to be starting again as normal along with connectivity.

12:05 - Full connectivity should now be restored, apologies about the inconvenience caused.

15th June 2019

No incidents reported

14th June 2019

No incidents reported

13th June 2019
Nominet Notification Email (6 months ago)

Customers may be receiving the email below from Nominet. This is a legitimate email and is in regard to the '.uk' domain reservations which are due to expire soon.

Your / & domains are not affected by this and it is simply a reminder that you have the .uk domain reserved for you until 25th June 2019, should you wish to purchase.

The rights to the equivalent .uk domains, e.g., were automatically reserved for you as part of the launch process in 2014. According to our records you have not taken up your rights and the deadline to do so is less than two weeks away: 06:00 BST (UTC +1) on 25 June 2019.

Following this date, the domain(s) will be made available on a ‘first come, first served’ basis.

If you would like to register your reserved .uk, contact Krystal Hosting Ltd, your current registrar as a matter of urgency.

If you have recently transferred your names, or do not wish to register the .uk equivalents then no action is needed.

Further background information and a tool to check your entitlement for yourself is available on our website.


Nick Wenban-Smith General Counsel

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