Krystal Network Status

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10th October 2019
WebDAV Accessibility (2 months ago)

We've discovered a security flaw in WebDAV / Web Disk (also affects CalDAV - calendar sync), we've notified cPanel who are working on releasing a security patch, and until that point we've disabled WebDAV access as a safety precaution.

In the meantime you can access your data via FTP, SSH/SCP or cPanel File Manager.

Thank you for your understanding and we apologise for any inconvenience caused.

9th October 2019

No incidents reported

8th October 2019

No incidents reported

7th October 2019

No incidents reported

6th October 2019

No incidents reported

5th October 2019
[Fleet Wide] Networking Issues (2 months ago)

[15:15] We are currently facing networking issues on our fleet which may provide connectivity issues with our main website and hosting services at this time. We are investigating and this should be resolved as soon as possible.

[15:25] The network appears to be stabilising now and services are beginning to operate as expected.

[18:10] Unfortunately, we are seeing further connectivity issues presently. Our senior system administrators are checking over this further now.

[18:20] Connectivity has been brought back to normal.

[22:00] Over the past few hours, the network has stabilised and we are seeing no further issues. We will update our status page should any further issues arise.

Apologies about the inconvenience caused.

Ordos cPanel (2 months ago)

Some users are reporting problems connecting to Ordos cPanel, this doesn't impact site availability and/or performance and is 100% isolated to the cPanel service. We are currently working on this and hope to bring the cPanel service back online shortly.

This has now been resolved.

4th October 2019

No incidents reported

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