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Announcements

11th May 2020

No incidents reported


10th May 2020

No incidents reported


9th May 2020

No incidents reported


8th May 2020
Network issue (2 weeks ago)

We are currently investigating network connectivity issues to our services, we will post an update shortly.

Edit 13:08: We've routed around the issue and are continuing to investigate. Services are back up.

Final Update: The issue was related to a BGP crash on one of our upstream provider's routers which caused intermittent connectivity for 3-4 minutes. Our vendor advised they had located the cause of the issue and a repeat of this problem is not expected.


7th May 2020
Network Outage (2 weeks ago)

We are currently investigating network connectivity issues to our services, we will post an update shortly.

This is now resolved, with a full RFO to follow later today.

We apologise for any inconvenience caused.

UPDATE: 17:32

RFO for Network Connectivity – 07/05/2020

Impact:

From 0501 until 0527 (26 minutes) on Thursday 7th of May 2020, we lost connectivity to all hosted services. The outage was due to un-announced but scheduled maintenance by our upstream DDoS mitigation provider. We are in communication with them regarding this and they are looking at internal processes.

Remedial Steps:

Once we had determined where the fault lay, we swapped our network over to an alternative transit provider to restore connectivity. When our upstream DDoS mitigation provider had completed software upgrades on their border routers and issued the all clear, we swapped back.

Going forward, beyond discussions with our upstream DDoS mitigation provider, we are investigating better ways in which we can handle the failover of our network, in addition to our own internal escalation procedures. Our goal is to minimise and eliminate downtime as much as possible.

Engineering Team

Krystal Hosting


6th May 2020

No incidents reported


5th May 2020

No incidents reported


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