Krystal Network Status

Clear communication throughout service affecting events

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Scheduled Maintenance
Important Fleet Updates - Sunday 2nd August 2020 12:00:00

We are currently in the process of scheduling a number of updates throughout our fleet, notices will be displayed in the Krystal Client Area 14 days ahead of any maintenance however for a full list of scheduled updates please visit the following address:

30th June 2020
Karoo Outage (2 weeks ago)

We are investigating reports of abnormal performance on Karoo and will provide further updates shortly.

We have identified a hardware issue with Karoo causing issues during the reboot process as such we are replacing the affected hardware and will have the system back online as soon as possible.

Update @ 3:15PM - The hardware has been replaced, some additional changes are required for the system to boot however we will provide further updates once the system is back online.

Update @ 3:45PM - The server is now back online with new hardware and is showing no further issues. We will be closely monitoring the server for 48 hours to ensure there are no further issues. Again we apologise for any disruption caused by this outage.

29th June 2020
Karoo Abnormal Performance (2 weeks ago)

We are aware of an issue with Karoo currently affecting website and email accessibility however we are looking into the issue with the highest priority and will provide further updates shortly.

Update @ 12:26 - We are rebooting the system to resolve the issue, we will advise once the system is back online and fully functioning.

Update @ 12:30 - The system is now back online and all sites functioning as normal. We are continuing our investigation into the cause of the outage but we apologise for any disruption caused.

28th June 2020

No incidents reported

27th June 2020

No incidents reported

26th June 2020

No incidents reported

25th June 2020
Network Connectivity Issues (3 weeks ago)

Some VPS servers are currently experiencing availability issues - we are investigating and hope to have this resolved shortly.

Update 13:18 - The problem has been resolved and the servers are coming back online - please allow some a small amount of time before full access is restored.

Update 13:58 - The majority of servers are back online - there are some servers that are still down and we are working on those individually to restore the service.

Final / RFO 14:21: Upon investigating this further it was identified that Hypervisor Node 3 had suffered from a system kernel panic, the only solution to this type of error is to send the machine for a full restart, once this had completed the system then actioned a 'Start' for all virtual machines, however, some of these machines had subsequently suffered degraded status on their drives/storage which will have lead to some machines taking longer to startup than others.

This type of outage is why we will soon be migrating all clients from this platform to our new platform, should any clients whom have been affected by this outage be interested in moving their virtual machine to 'Katapult' ahead the future mass migrations, please contact support via your Krystal client area and we will be happy to help facilitate this.

24th June 2020

No incidents reported

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