Krystal Network Status

Clear communication throughout service affecting events

Installatron/Softaculous Backup Connectivity 4 months ago

[9th September 2020] We're currently experiencing connectivity issues between Installatron and Softaculous services across our entire fleet and our backup servers. Rest assured your data is being backed up safely and securely via. JetBackup through these times, however you may experience notices of backup failures if you have them configured through Installatron or Softaculous.

[14th September 2020] Unfortunately, we are continuing to experience problems with our Installatron and Softaculous backup services. Due to the volume of data involved, any action or diagnostics steps we initiate take a very considerable amount of time to run. We are hopeful to have a definitive reason late tonight and after this, will put in place a fix. We will provide a further update this evening.

[15th September 2020] We are continuing to work on resolving this issue as quickly as possible. Unfortunately we don't have any further details to provide however we'll be sure to update this status page as we progress through resolving the issue.

[17th September 2020] We have now rebuilt the backup platform for Installatron and Softaculus. We are in the process of re-setting up individual accounts and hope to have this completed today. Thank you for your patience.

[18th September 2020] The issue with this backup platform has now been resolved. As a note, this is a secondary backup platform used by the package installer tools Installatron and Softaculus. All accounts are still backed up daily or 4 hourly if one of our 'business' accounts. We are sorry for any inconvenience caused.

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