Affected services:

  • Onyx

Onyx - Degraded performance

Opened on Wednesday 13th October 2021, last updated

Monitoring — The load spike has subsided and sites will be running normally. We're still aware of an intermittent storage performance issue with a much smaller impact, and will provide a further update on this.

Posted by Krystal

Investigating — We are seeing load issues across multiple compute nodes and are working on this as a priority.

Posted by Krystal

Identified — The vast majority of sites on the platform are loading normally, but we are still seeing occasional storage latency for some sites and are continuing to investigate this. Please contact support if you are seeing performance issues.

Posted by Krystal

Identified — We've identified an issue with reduced performance for some sites on the Onyx platform and are investigating this now.

Posted by Krystal