Affected services:

  • Shared Hosting
  • Business Hosting
  • Reseller Hosting

Emergency Maintenance: Unusual Performance Problems

Opened on Thursday 5th August 2021, last updated

Resolved — The issues are now resolved.

Posted by Krystal

Resolved — The Planck server is back online. We are going to postpone maintenance on Einstein until we've completed an investigation into the problems seen with Planck. Thank you for your patience.

Posted by Krystal

Identified — We continue to troubleshoot the issue with grub, the bootloader.

Posted by Krystal

Identified — We are continuing to work on this problem and believe it to be a problem with the bootloader (grub) and some corruption. Repairs attempts are underway.

Posted by Krystal

Identified — Unfortunately, we are running into some issues with the Planck server's file system. We are troubleshooting and will provide an update as soon as possible.

Posted by Krystal

Identified — We are seeing unusual problems with with the Einstein and Planck hosting servers. At this stage, a kernel and package upgrade along with a refresh boot is needed. We will be running various fixes and updating the Kernel on these server at the same time. We expect downtime to be around 10-15 minutes per server.

Posted by Krystal